eLearning
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Audience: Non-technical workers (marketing, human resources, operations, customer support).
Business Problem: NexusTech Solutions rolls out artificial intelligence (AI) tools like NexusTech GPT and Microsoft Copilot but employees use them incorrectly or inconsistently. Employees are unsure when, how, and why to use AI for regular use. This has led to inconsistent usage, misuse, and risk to data quality compliance.
Solution: This elearning course developed in Articulate Storyline will teach and inform employees how to use the AI tools NexusTech GPT and Microsoft Copilot consistently, correctly, and ethically to improve productivity, quality, and decision-making.
Process: This eLearning course was developed for NexusTech Solutions to address gaps in the learner experience. Development began with identifying the desired outcomes, learning goals, and target audience. From there, performance challenges were analyzed to ensure the training objectives were relevant and aligned with learner needs. These insights informed the creation of a design document, which established the learning goals, course structure, and evaluation methods. A storyboard was also developed to outline the course content, narration, interactive components, and sequencing. The course was built in Articulate Storyline and includes knowledge checks throughout to keep learners engaged and ensure they can apply their new skills with confidence. Evaluation is guided by the Kirkpatrick Model, with learning assessed through an end-of-course quiz and reinforced by knowledge checks throughout the training. Following the training, evaluations will be conducted approximately three months after employees complete the course. These evaluations may include knowledge assessments, manager observations, or reviews of AI usage practices to determine whether employees are applying the concepts covered in the training. Based on the evaluation results, additional resources, targeted coaching, or refresher training will be provided as needed to ensure employees continue using AI tools effectively, responsibly, and in alignment with organizational expectations.
A training course on AI
Tools: Articulate Storyline 360, Canva
Deliverables: Design document, Storyboard, Job Aid
Highlights:
Relevant content and scenarios
Continuous scenario
Accordian interaction
Voiceover audio
Click-to-reveal interaction
Customized freeform drag-and-drop
Audience: New server employees at the restaurant Olive this City
Business Problem: The resturant, Olive This City, needs to revise the onboarding training for the POS system for new server hires. The POS system is not being taught with enough training time and the current training program does not overview enough of the system, costing the company unnecessary time and money with mistakes.
Solution: Servers accurately take and manage customer orders using the POS system with minimal errors.
Process: This eLearning course was developed for Olive This City to support the onboarding and training of new employees. The design process began by analyzing the performance gap, target audience, and business goals to ensure the training addressed both organizational needs and learner success. Based on this analysis, a design document was created to define the learning objectives, course structure, content sequence, and assessment strategies. A storyboard was also developed to organize the learning experience and ensure the content flowed in a clear, logical progression. The course was built using Articulate Rise and incorporates interactive activities, real-life scenarios, and engaging knowledge checks to reinforce learning and promote confidence in applying new skills. Guided by the Kirkpatrick Model, learner understanding is formally evaluated through an end-of-course quiz and informally assessed through knowledge checks embedded throughout the course. Following training, manager observations, customer feedback, and follow up evaluations will be used to assess how effectively new employees transfer their learning to the workplace. Based on these results, additional coaching or refresher training can be provided to reinforce key concepts and support continued performance improvement.
Tools: Articulate Rise 360, Canva
Deliverables: Design document, Job Aid
Highlights:
Knowledge checks and real-life interactive scenario
Drag and drop interaction
Content chunked in a way that makes sense